Question 1

What is the general Website & Branding process?

Accepted Answer

Getting started with the Iris Designs Team is easy! Just follow these steps Request a Quote or, jumpstart by Scheduling Your Zoom Appointment Here. Meet with a dedicated team member to become orientated with our process. Receive your quote. Accept Iris Designs as your dedicated project managers. Agree to the terms listed in your Client Agreement. Sign your Client Agreeement & Pay your Deposit/Invoice. Project Begins - Receive your Questionnaire. Schedule your Brand Design Meeting & Approve your Brand/Design Profile. *Magic Happens* Review your Design + Receive Dashboard Education + QA Testing Website Launch - Project Ends Receive up to 14-Days of "Soft Editing" Allowance Please reivew the Terms & Conditions for more information. Off-Boarding Review Your Designers & Tell Your Friends

Question 2

What is a Design Meeting?

Accepted Answer

Great question! Your Design Meeting will be the first appointment that you'll have with us after you have returned your Client Agreement, paid your invoice, and completed your Brand + Website Questionnaire. Once recieved, your personalized (and project specific) Design Meeting lays the foundation to your project. We'll discuss your projects focus; color and font options, logo options, and website potentionals so that you and your designers are on the same page with your projects construct.

Question 3

Will you have rights to your website?

Accepted Answer

Absolutely! All paid-in-full clients are owners of their platform with our designers holding access to their websites as Admin or Website Managers.

Question 4

My project is launched, but I need help!"

Accepted Answer

If you are within your 14-Day "soft-editing" period, we can help you with your website at no additional charge. Please schedule your appointment by clicking here. If you are outside your projects "soft-editing" period, we are still happy to help! Some supporting services may require a fee. If it is a situation outside of our scope, we will direct you to the hosting platforms Customer Service Department. Wix Customer Support.

Question 5

How do I view my e-commerce payments on Wix?

Accepted Answer

Visit Wix Help Center

Question 6

I was an Iris Designs client and I'd like to start a NEW project with you!

Accepted Answer

Sweet! We're happy to have you back. If you are a confirmed Iris Designs (previous) client, you're in luck - there's a discount waiting for you, for your next project! Please click here to schedule your appointment.

Question 7

How long does it take to get a new website?

Accepted Answer

Our goals are to shoot for a six to eight week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, and how soon the content is ready – all affect the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Question 8

Do I have to be local to work with you?

Accepted Answer

Nope! We work with clients all over the United States.

Question 9

Will my website be mobile-friendly?

Accepted Answer

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.

Question 10

How much input do I have in my project?

Accepted Answer

A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.

Question 11

I need to make a Change Request to my current project.

Accepted Answer

A “Change Request” is any request for work outside the scope of the Client Agreement. If such a request is made, the Designer will notify the Client that it is a Change Request. If the Client still wants to proceed with the Change, the Designer will bill the work on a time and materials basis, at the Designers hourly rate up to $120/hr. The designer may also extend its delivery schedule. If the Change Request alters the scope of the project by more than 20%, the Designer may submit a new proposal to the client.

Question 12

What's the difference between Wix and Wordpress?

Accepted Answer

The main difference between the two are the technical approaches for each platform. WiX offers more ease-of-use for both the consumers and users of the platform, whereas, WordPress typically requires more technical knowledge for the user to make changes, or customized modifications. In terms of pricing, WordPress site contractors and designs are typically more expensive than WiX because of the technical knowledge and use of code for those platforms. We typically operate out of Wix however, if you prefer a WordPress site, we got you covered there too.

Question 13

SSL Certificates, Meta Descriptions, SEO, & JSON-LD's"

Accepted Answer

Application of SEO, JSON-LD, and Meta Descriptions along with Facebook debugging, if needed. Basic SSL Certificates are automatically included on WIX websites. Please note that this is not applicable for every hosting platform and additional costs may apply.

Question 14

Reinstatement Fee

Accepted Answer

If an assignee's project is placed on hold due to non-payment of their contracted installment, the assignee will be subject to a reinstatement fee equivalent to 15% of the remaining balance due to resume services.

Question 15

How much does a new website cost?

Accepted Answer

There’s not one single answer to this question. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design custom websites specifically for your small business. We’ll ask a lot of questions, assess your needs, and give you a quote based on that assessment. Most of our sites run in the $1,500 – $5,000 range, but can be more or less depending on the clients needs.

Question 16

How do I pay?

Accepted Answer

We understand this is a big investment and want to help you budget for your investment. We currently use Freshbooks Invoicing & Accounting Software, powered by Chase Bank. Through this software we're able to accept all major credit/debit card payments and ACH Transfer as well as setup our clients on a Payment Installment Plan.  Payments are made online or through the Client's automated invoice.

Question 17

What are my payment options?

Accepted Answer

Payment Options 
1. All up front + Applicable Taxes
2. x2 Payments (Half down + net 30) + Applicable Taxes
3. x3 Months + Applicable Taxes (Qualified participants must spend over + $1,500.00 for their project)
4. x6 Months + Applicable Taxes (Qualified participants must spend over + $3,500.00 for their project)

Question 18

Late (Installment) Payments

Accepted Answer

Assignee understands that once an installment payment is five (5) calendar days past due, a $99 late fee will be added to the installment amount due. Once the account is seven (7) calendar days past due, the assignee's project will be placed on hold with the assignee subject to a reinstatement fee equivalent to 15% of the remaining balance due to resume services.

Question 19

Payment Installment Schedules

Accepted Answer

The first Payment of a Client’s Installment Plan is considered the Down Payment or Payment in Full required to begin services as identified in the Client Agreement. The second and additional payment(s) (identified within the Client Agreement) are due within 30-day payment intervals from the first payment deposit date. *Please note that these terms may be subject to change.

Question 20

I was given a quote, how long is it good for?"

Accepted Answer

Quoted prices are good for 14-days from the date of receipt.

Question 21

Do you offer refunds?

Accepted Answer

Sorry, but we currently do not offer any refunds. Before completing your transactions, please note that all sales of services and products are final. Feel free to review our Terms & Conditions for more information.

Question 22

What is a Soft-Editing Period

Accepted Answer

Assignee's may be permitted up to 14-days or, up to 15-hours of soft editing allowances; whichever is greater. For the purpose of a participants contract with Iris Designs, LLC, “Soft Editing” might be identified as small edits that may include: adding or removing content “copy” (identified as verbiage, videos, graphics, or pictures that the Assignee provides to the Assignor), minor html or other coding elements if the project already includes coding and it does not change the overall integrity of the website, the addition or subtraction of minor features or plugins; modify or repair of broken links; removing Malware, update DNS settings, or descaling the website, etc. Soft Edits are provided only within reasonable consideration, to the completed website project. Soft editing does not include a re-design of the final project, product, or service, adding new pages with content copy, adding membership pages, etc. For additional support outside the scope of your project and soft editing allowance, we will require advance payment equal to the hourly rate as noted in your Terms & Conditions (Change Request: Work performed outside of project scope) multiplied by the estimated number of hours it takes to complete

Question 23

Scheduling Rule of Thumb

Accepted Answer

Please note that when scheduling your initial consultation, your meeting is added to our calendar on a "first come, first served" basis. While we make every effort to find times that are convenient for you, our schedule fills up very quickly. Therefore, if you have to cancel for any reason, please understand that your rescheduled appointment could be several days (or even weeks) out from your original chosen date. Please help us best serve you by choosing your preferred time and date that aligns closest to your availability to minimize cancellations and rescheduling.

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